2015 in review

So 2015 brought in some changes on the workfront. Librarycow has moved to a new pasture and is now working at the University of Liverpool in London Library. This is a satellite campus that opened in it’s current building in Sept 2014, having spent the first year at the University of Law. The current campus now been open a year and we have meeted and greeted our second intake in the library, although the third year for the campus itself. The role, which is shared with a colleague, is as librarian for the campus. Working at a brand new campus and brand new library makes quite a change from working for established and historic universities I’ve worked at prior to this, so I thought I’d review some of the similarities and differences.

The Building blocks

In previous roles collection development was heavily weighted towards weeding a collection that had been built up over hundreds of years, whereas in this role we need to build a postgraduate level collection and do it rapidly. We have gone from a library without bookshelves at the very beginning, to all our shelves now being full. We have reading lists  set up for every subject, so we have all the required readings in the library. The next step is to look at collection development techniques for building a collection, rather than weeding a collection. For me, it’s a lot of fun to use the same tools and methods (e.g. citation analysis, collection usage) build a collection rather than look at ways to reduce a collection.

Variety is the spice of life
In this role no two days are the same, from dealing with printer jams, eduroam failures #dammitjanet, developing and delivering academic skills sessions, dealing with a flood in the library, helping find information for dissertations which range in topics from corporate social responsibility to public health in African communities, making circulation systems work……..

Everyday brings something new, which I’ve had in previous liaison roles and one of the reasons I like working in this area. I guess for me the change has been the range of enquiries and building up expertise in areas I previously only had a little knowledge in. We have great colleagues in Liverpool to call on, but for the campus we are all the various library services rolled into one. We are Customer Services, Acquisitions, Academic Liaison, Cataloguers etc etc, every one of these roles falls into our remit, which for me this is a great learning experience and is also part of the reason I went for the role. As a new library we also have the opportunity to define how and what we support at the campus, even exploring areas of support outside the traditional library role, adding even more variety to our role. I don’t think we are doing anything completely revolutionary, but it’s great to look at new area’s of support

The “On Call” librarian

The role is effectively “on call” all day, we have an open door to our little office in the library as we want to be as approachable as possible. This has really worked and we have students and staff popping in all through the day whether they have an in depth dissertation enquiry, want to suggest new items for course readings or even simply want to say hello. The new challenge is staying focussed despite interruptions (an area I’ve generally struggled with anyway). I’m learning to work out the ebb and flow of the whole week, and to plan work a little more in advance so can adjust what happens on each day (I’m learning a lot about to do list and productivity software and what works for me). Things like knowing teaching days, coursework deadlines, exam times and events on campus is really useful for this. Switching off distractions and dealing with one task at a time is another. It’s far easier to pick up one task after an interruption than 2 or 3, although less distractions is problematic when you are also meant to be manning social media accounts. It’s still hard, especially for those tasks that require a bit more concentration and thought, but it’s starting to feel more manageable.

Balancing act

We have to balance the role the library plays at the main campus with providing a library service at a different campus in a different city. What would work for one campus may not work as well at the other campus. One way we approach this is to find out as much as we can from our students to make sure we develop our service with them in mind. We’ve found out about the teaching on campus (see above for finding out timetables, deadlines etc), so we know our students won’t be on campus unless there is teaching and teaching often takes up a whole day. We work closely with student support team, so we know we have a much higher ratio of overseas students compared to the main campus, and our students live further away from campus (why does every journey across London take at least an hour).  Another way we approach this is to gather feedback whenever we can, from the traditional ways by attending all the Staff student committees, to using other means such as our feedback wall. We also try and gain feedback not just for services that we already provide but also for services we want to develop.

It’s good to talk

This aspect I really love at our new campus and makes this role very rewarding. We are really closely linked with all the staff on campus, the student support team are our informal team, they are the colleagues we have team meetings with as well as more informal gatherings. The library is on the same floor as the academic offices so as well as more formal academic liaison meetings we often see them informally –  on their way to lectures, making a coffee, even at the copier. We also try and hold various events in the library, from the expected library training to setting up a craft club, and creating spaces to destress during exam time. All of which helps us support the campus the best way we can and makes the library is an integral part of the campus community.

 

I really like and am inspired by this quote from R. David Lankes “Bad libraries build collections; good libraries build services; great libraries build communities.” and this is what I hope we are building at our campus.

 

 

 

 

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About Lynne Meehan
Librarian interested in teaching, infolit, ux and open access. Also Mum, knitter, baker, walker and very amateur photographer. I may also like cows.

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